Nice way to sweep out a request made in the interest of aged & extreme disabled persons by BSNL Co.

Nice way to sweep out a request made in the interest of aged & extreme disabled persons by BSNL Co.  

Secretary,

Department of Administrative Reforms & Public Grievances

Prashanik Sudhar Evam Lok Shikayat Vibhag

Public Grievance Division / Lok Shikayat Prabhag

(shailja.joshi@nic.in )

& copy to all others referred earlier

Mananiya Mahodaya

Sub: 1. No response to several grievances lodged by a disabled person

          2. SSBDSS proposal dated 28-03-2009

Ref:  Your letter No. 13011 / 9 / 2013- PG / Misc (Vol.II) dated 27.12.2012

Thank you very much for your kind communication vide letter quoted above & initiative taken to settle the issue for the betterment to elderly persons with extreme disability.

                                     

A proposal to open a single window counter for elderly disabled persons so that their cases are solved on request letter / e-mails received at the counter it self in the year 2009 as quoted above followed by several reminders, better suggestions, by different persons / agencies. Considering the issues of disabled persons, who cannot move outside and attend any office due to physical disability, overage natural constraints etc single window counter to solve problems were proposed.

Unfortunately it is seen from BSNL Company’s letter dated 21.11.2013 sent as an accompaniment to your letter quoted above that a reply has been made out in a hasty manner to sweep out the appeal made. From the letter it appears that the issuing authority has no practical idea about the existing facility available for extreme PWDs and as such letter itself is self contradictory, imaginary. Matter could have been dealt with in a more professionally and keeping in view for betterment to entire elderly & extreme disabled community on humanitarian consideration.

It will not be out of place to mention a single excellent case of rendering humanistic services to an extreme elderly disabled person by a Sr.General Manager / BSNL (DOT) / South / Kolkata – Sri.K.C.Ghosh. Since the undersigned is a paralyzed disabled cannot move out side he used to help me to get rid troubles on request made through SMS or E-mails. May Lord God bless such persons a better life. Where as BSNL company vide letter dated 21.11.2013 desired that disabled who cannot move outside shall have to attend their counter to get facility which even they cannot specify.

Hope you have realized the situation and expected that the case be pursued from your end in terms with Govt. policy to render better services to PWDs.

Thanking you, Namaskaram,

   

Chinmay Kar  16^th January’2014

[Due to extreme disability reasons E- governance correspondence solicited]

[Available on Skype, gtalk & Webcom]

chinmaykar@yahoo.co.in 

kyinu1955@ gmail.com

Visit respective Web site for more details:  

Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 

 -à For all correspondences please use Kolkata address

Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041

Paschinmara, Bongaon, North 24 Parganas,  Pin: 743235 , India.{Permanent Residence)

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[ C O P Y ]  Secretary PG, Govt of India’s letter

No. 13011 / 9 / 2013- PG / Misc (Vol.II)

Government of India / Bharat Sarkar

Department of Administrative Reforms & Public Grievances

Prashanik Sudhar Evam Lok Shikayat Vibhag

Public Grievance Division / Lok Shikayat Prabhag

Sardar Patel Bhavan. Sansad Marg

New Delhi- 110001

27^th December’2013

To

Shri. Chinmay Kar

A-III, Mala Apartment,

57, B.P.Road, Paschimputiary,

Kolkata – 700041

Shri. Chinmay Kar

Paschimpara, Bongaon,

North 24, Parganas, West Bengal.

Sub: No response to several grievances lodged by a disabled person – reg

Sir,

Please refer to your email dated 30.04.2013 on the subject mentioned above, and find enclosed a copy of BSNL Corporate Office letter No. 16 – 12 / 2012 / CSC dated 21.11.2013 addressed to DGM (PG), BSNL, Corporate Office, New Delhi.

2. BSNL has stated that the single window concept already exists and disabled persons are given priority on common counter with extra facilities. Opening of separate counter is not required as the number of disabled customers is not significant. Response from Ministry of Social Justice & Empowerment, Railway Board and Banking Division are being expedited.

Encl: As stated.

Yours faithfully,

Sd/-

(Shailja N. Joshi)

Deputy Secretary to the Government of India

Telefax: 23741006 (Email: shailja.joshi@nic.in )  

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COPY OF BSNL’s LETTER NO. 16-12 / 2012 / CSC Dated. 21.11,2010

BSNL CORPORATE OFFICE LETTER HEAD

No: 16-12 / 2012 / CSC                                 Dated: 21.11.2013

To

The DGM (PG)

BSNL Corporate office

New Delhi,

Sub: No response to several grievances lodged by a disabled person

Ref: Letter No. 13011 – 9 – 2013 – PG – Mise (Vol II) dated 06.11.2013

In reference to above cited subject & letter, it is intimated that single window concept is already available in all the CSC’s of BSNL on PAN India basis. The grievance of disabled persons dealt with on priority basis on common counter with the following extra facilities to the disabled persons:-

1. The official manning the counters may be asked to give priority to such disable customers who cannot stand / wait in the queues over other customers and render them services ahead of queue.

2. Such priority as above shall be displayed on a board near the cash counters.

Opening of separate counter for disable persons in the BSNL CSCs may not be required as numbers of such customers with disabilities is not found to be significant.

BSNL is not providing services in Delhi area as no customer care counter of BSNL is working in Delhi area. Earlier one counter was operational at CTO under control of CGM NTR, but since closure of Telegraphs Services by BSNL same are not operational. Further clarification in this regard may be asked from CGM NTR.

This issue with the approval of competent authority

Sd/-

(RAMAUTAR)

Dy.GM (CSC)   

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