Saturday, April 26, 2014

Finally CAO TR / Alipore (BSNL Co) had to Nose Down & admitted guilty by act to an Aged EXTREME DISABLED CUSTOMER can’ move outside…..



Finally CAO   TR / Alipore (BSNL Co)  had to Nose Down & admitted guilty by act to an Aged EXTREME DISABLED CUSTOMER can’ move outside…..  


Me

To S. Maity“R K Upadhyay”“MH Farooqui”“Sudhir Gupta”“TS to CGM/CTD”“Anil Kumar GM(CDN)”HR-Yahoo
Today at 10:37 AM
[Attachment(s) from Chinmay Kar included below]

 
Disabler's Desk - I am a Retd.  Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata Chinmay Kar 
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW



WILL BE REPEATED TO CONFIRM ISSUE & RECEIVE BY THE ADDRESSEE.

Since mails are addressed to by name this is not necessary-
[AT INITIAL STAGE OF OUR GOVT.SERVICES EARLY 1060’S FEW LEFT BRITISH & INDIAN ADMINISTRATORS USED TO ADVISE US NOT TO DEAL CASES LIKE POST OFFICE BUT UTILIZE BRAIN. ADDRESSEE OFFICERS ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL EXCERSIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS CONSUMES TIME ONLY]
 
To
“CGM / CTD”<smaity@bsnl.co.in>
“R K Upadhyay”<cmdbsnl@bsnl.co.in>
“MH Farooqui”<secy-dot@nic.in>
“TS to CGM/CTD”<goutam@bsnl.co.in>  
 “Sudhir Gupta”<secretary@trai.gov.in>
 “Anil Kumar GM(CDN)”
 
Mananiya Mahoday,
 
Sub:  1. One time charges…… without reasons / details – Now being denied
         2. Refund for wrong bill held with due interest element
 
Ref:  1. My e-mail dated 04-04-2014 to all of you mentioned above.
         2. My e-mail dated 22-04-2014 to TRAI & copy to all referred to at above.
         3. CGM / CTD’s mail to U/s dated 25-04-2014
 
Kind personal attention of CGM / CTD, Sri. Maity, is invited to his reply mail dated 25-04-2014 in response to my mail dated 04-04-2014.                It appears from CGM’s letter quoted above that CAO has now examined the case i.e. so long he was writing / telling just to harass an old Aged Disabled lie / untruth without consultation of records (till date CAO has not corrected his records right from June’2007) and reported false & motivated report to higher officer i.e. CGM / CTD vide various noting made which may be seen under item (1) to (4) at attachment “CAO NOSE DOWN 2”. Thus you will find that CAO “Pal Haripada-CAO”<caotralpctd@bsnl.co.in> continues to harass OAD –PWDs right from 2007 onwards.  In this connection mail dated 17-04-2014[Case 2011] -Time & again a Sr.Citizen, Paralyzed Disabled, can't move puts in trouble by CAO/BSNL/Alipore” to you & further will follow for immediate necessary action.  However it is clear now to you that CAO in question is in habit of telling lie even to you on records suitable necessary action be needed as intimated to TRAI vide letter dated 22-04-2014 copy endst to you. Incidentally it is clearly mentioned that but for ignoring the instructions of Sri. K.C.Ghose, Senior General Manager / South / BSNL to depute a person to the residence of Sri.Kar to verify the installation & documents elated to the instant issue over telephonic conversation on 21-01-2014 covered by letter dated 22-01-2014, the unhappiest situation could have been avoided. However suitable actions needed be taken from your end as CAO in question accepted all the allegations made against him in pursuance with request made vide letter dated 22-04-2014 at the earliest which may only be acceptable by undersigned, kindly be noted.
 
TRAI may kindly like to examine the issue already referred to them right from the beginning vide various e mails well known to them and all others on line. May kindly issue suitable orders as requested vide e-mail dated 22-04-2014. Incidentally it is to mention clearly that BSNL Company used to charge penalty for delay in payment even for a single day (due date of payment not counted & penalty is charged , documentation will be produced whenever challenged by any one) one sided advantage should not be allowed to any organization on consideration of fair & impartial justice. However QUICK RESPONSE from TRAI is essential. Kindly treat this as MOST URGENT.
 
All of you are already aware that the undersigned will be out of HQ Kolkata for 2 months for domestic reasons but can be contacted always on line may please be noted.
 
Namaskaram,
Please see attachments which are all very important for this case which may please be noted
 
Chinmay Kar, 25th April’2014

Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in 
kyinu1955@ gmail.com
Visit respective Web site for more details:  
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 
Paschinmara, Bongaon, North 24 Parganas,  Pin: 743235 , India.{Permanent Residence)
 Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041
__._,_.___
Attachment(s) from Chinmay Kar | View attachments on the web

WWWWWWWWWWWWWWWWWWWWWWWWWWWWW 


NOSE DOWN CAO ALP


Detail of  Nose Down Case of CAO / TR /  Alipore see “CAO NOSE DOWN 2”

CGM  to  GM(CDN)  &  Me  on 25-04-2014


CGM CTD
To GM (CDN), BSNL CO. Me
Today at 12:35 PM
Sir

CAO/TR/Alipore has examined the case & intimated that the modem security deposit of Rs 500/- will be refunded by adjustment in next generation of bill as per norm .

With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

---- "GM (CDN) wrote:
>
> --
> GM (CDN)
> Room No 27, IR Hall,
> Eastern Court, Janpath,
> New Delhi-110001
>
> > Date: Tue, 22 Apr 2014 15:07:41 +0530
> > From: "cmdbsnl@bsnl.co.in" <cmdbsnl@bsnl.co.in>
> > To: <gmcdn@bsnl.co.in>, <agmpgbsnl@gmail.com>
> > Subject: Fw: Fwd: [2014]- "ONE TIME CHARGES for Rs....." without showing reasons or details at bill by BSNL / Kolkata.
> >
> > 
> >
> > 
> >
> > Dear Sir,
> >
> > 
> >
> >                    Please look into the matter and take appropriate action 
> >           
> >
> > With Kind Regards
> >
> >                                 
> >
> > CMD SECTT
> >
> > 
> >
> > 
> >
> > -------Original Message-------
> >
> > 
> >
> > From: ddgpg-dot
> >
> > Date: 22-04-2014 14:59:04
> >
> > To: cmdbsnl@bsnl.co.in
> >
> > Cc: chinmaykar@yahoo.co.in
> >
> > Subject: Fwd: [2014]- "ONE TIME CHARGES for Rs....." without showing reasons
> > or details at bill by BSNL / Kolkata.


OOOOOOOOOOOOOOOOOOOOOOO






To all concerned BSNL, DOT & TRAI by C.Kar on 04-04-2014
Me
To “Gautam Chakravarty CGM”“RITA TEOATIA”“S S Singh and 4 More...
4 Apr

Disabler's Desk - I am a Retd.  Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata  - Chinmay Kar 
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW

To
Sri. S Maity CGM / CTD <smaity@bsnl.co.in>

Sri. Gautam Chakravarty  CGM <cgm_kolkata@bsnl.co.in>

Sri. Gautam Kar           PGM(HQ  <gautamkar@bsnl.co.in>

Sri. G. Chakraborty, “TS to CGM/CTD”<goutam@bsnl.co.in>

Mananiya Mahoday,

Sub: One time charges…… without reasons / details – Now being denied

Ref: 1. CGM / Sectt mail No. cgm_kolkata@bsnl.co.in  dated. 02-04-2014

        2.  My mail to you & all others dated 26-03-2014

        3.   My reply dated 03-04-2014

4.       CGM / Sectt mail reply dated 03-04-2014 on item 3 above.

The undersigned extreme disabled as detailed at above do like to express his happiness to get such a prompt reaction on date itself but from past experience for over 40 years at central government administrative office & official business system do feel that it is impossible to call & get various documents / records mentioned by me of 5 years back for proper scrutiny, verification, examination etc on a day. However para wise remarks on your mail dated 0304-2014 are furnished below for ready appreciation by each individual authority to whom the issue has been referred & likely to be referred in case it becomes necessary.

  1. Matter of records. It seems original copy & case file at CGM’s office not consulted.
  2. Factually correct except that not only matters related to Modem issue but other issues dealt with except any SD item.
  3. Who has denied this?
  4. CGM /Sectt are confused and unable to say if taken or adjusted. This type of unspecific / unconfident reply from a CGM office is however unfortunate.
  5. To come at a conclusion BSNL Co is required to deny firmly that they did not receive any SD for BB Modem Type I as per bill reference of payment made as indicated to you or prove that SD for BB Modem paid has been adjusted or refunded under intimation to the undersigned customer.
  6. You are already aware that CAO / TRA / Alipore although referred several times on this issue but remained silent & preferred to  ignore / neglect this aged extreme Hemaparasis Disabled can’t move outside, hence submissions are made to CGM, CMD, DOT & TRAI with full documents / records of the issue  involved for ready reference. Since an extreme Disabled being harassed a copy of this letter being sent to CCPD for information 

It is noted that although my mails have been addressed to CGM, reply is being received from CGM / Sectt office (without name & designation of issuing officer) and without indicating that the issue of reply has got the approval of CGM. This is an official impropriety which may kindly be taken care of by an authority at appropriate level of the organization.

CGM is kindly requested to please confirm the following:-

A]  (1) That bill reference quoted by me towards SD for BB Moden against Bill for August’2007 for the period 30-06-2007 to 31-07-2007 has been verified with records maintained at BSNL office and found to be wrong and NOT received by BSNL.
      (2)  In case of “Adjustment” as stated by you half heartedly - please state in clear terms how this SD for BB Modem charges of Rs.500/- was adjusted quoting bill reference with intimation details to U/s.
      (3)   You have verified few documents “CGM CMD 2009” sent to you for verification, examination and you might have noticed that right from beginning i.e. from June’2007 I have been provided with “BB Modem Type-I” but erroneously deduction was being made for Type-II Modem which was later vide CGM’s order dated 05-08-2009 refunded to U/s. Same Type –I Modem continues till date. Please verify once again all the correspondences made between U/s & CGM & others from 2009 - up to till date &confirm in clear terms that I am wrong.
B] You might have seen the attachment “Tel Bill –Feb14” downloaded from BSNL Web site and found that claim made by CAO is totally incorrect. This is misguiding information to a higher administrative officer [Incidentally CAO preferred to write to CGM]. Can you tell me the reason why you remain silent on this issue?

C] In case this is not settled with in a reasonable time, other remaining aspects including unsettled claims brought out at attachment “CGM CMD 2009” [left so long as a good will gesture to CGM] will be clubbed together and brought out to you for adjudication.

Urgent action solicited. Namaskaram,

Chinmay Kar, 4th April’2014

Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in 
kyinu1955@ gmail.com
Visit respective Web site for more details:  
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 
Paschinmara, Bongaon, North 24 Parganas,  Pin: 743235 , India.{Permanent Residence)
 Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041
 

  • CGM CMD 2009
.doc
  • Tel Bill' Feb'14
.pdf


OOOOOOOOOOOOOOOOOOOOOOOOOOOOO 


[2011 CASE]


 Me
To S. Maity“R K Upadhyay”“Sudhir Gupta”trai“S S Singh”“TS to CGM/CTD”“RITA TEOATIA”HR-Yahoo“Parameswaran N”
16 Apr

Disabler's Desk - I am a Retd.  Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata l - Chinmay Kar 
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW

[AT INITIAL STAGE OF OUR GOVT.SERVICES EARLY 1060’S FEW LEFT BRITISH & INDIAN ADMINISTRATORS USED TO ADVISE US NOT TO DEAL CASES LIKE POST OFFICE BUT UTILIZE BRAIN. ADDRESSEE OFFICERS ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL EXCERSIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS CONSUMES TIME ONLY]

CGM / Kolkata, CMD, DDPG & TRAI

Kind attention invited to mail dated 29-09-2011 and 30-09-2011 placed below already sent to CGM/Kolkata, CMD, DDPG & TRAI for necessary action. Attention is specially invited to pare No.5 of mail dated 30.09.2011 and  para No.3 (Yellow hatched portion) which needs immediate necessary action. Issue was settled by CGM in August’2009 but reintroduced by CAO/TR/Alipore forcefully from OCT’2010 (See attachment ’Bill status 24026000-1)). For ready reference case file at attachment “Added 120/-“may be seen.

It is to mention that since the concerned CAO has restarted harassing this aged paralyzed disabled by virtue of proven error dealings & as such it has become necessary to restart outstanding unsettled issues one by one. It is further mentioned that the instant case and other similar cases relating to CAO/TR/Alipore have been referred to TRAI for their information and issue necessary remedial & corrective actions. TRAI is requested to kindly do needful at the earliest so that the disabled can get rid of trouble.  Incidentally it is to mention that due to some urgent domestic works & avoid summer at Kolkata the U/s will be out of HQ for 2 months but will be available on line.Thanks. 
See Attachments

Chinmay Kar 16th April’2014

Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in 
kyinu1955@ gmail.com
Visit respective Web site for more details:  
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 
Paschinmara, Bongaon, North 24 Parganas,  Pin: 743235 , India.{Permanent Residence)
 Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041

WOWOWOWOWOWOWOWOWOWOWOWOWOWO

On Thursday, 27 October 2011 10:43 AM, Chinmay Kar <chinmaykar@yahoo.co.in> wrote:


Wish you a very Happy Dewali'2011

 Chinmay Kar' 2011

--- On Tue, 18/10/11, Chinmay Kar <chinmaykar@yahoo.co.in> wrote:


From: Chinmay Kar
Subject: Fw: Time & again a Sr.Citizen, Paralyzed Disabled, can't move puts in trouble by CAO/BSNL/Alipore
To: "CMD/BSNL" , "DDGPG-BSNL" , "trai"
Cc: cgm_kolkata@bsnl.co.in, "kapil sibal"
Date: Tuesday, 18 October, 2011, 9:23 PM
REPEAT ION OF THIS MAIL BECOME NECESSARY AS THIS LONG OUTSTANDING ISSUE REMAINS UNATTENDED & AS A RESULT THERE OF A SR. CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE FREELY FOR WHATSOEVER REASONS SUFFERS FINANCIALLY. KIND URGENT ACTION SOLICITED
CHINMAY KAR, KOLKATA,
18-10-2011
*******************************************************
*******************************************************


--- On Tue, 11/10/11, Chinmay Kar <chinmaykar@yahoo.co.in> wrote:


From: Chinmay Kar
Subject: Fw: Time & again a Sr.Citizen, Paralyzed Disabled, can't move puts in trouble by CAO/BSNL/Alipore
To: "CMD/BSNL" , ddgpg-dot@nic.in, kapil.sibal007@gmail.com
Cc: cgm_kolkata@bsnl.co.in,
"HR-Yahoo"
Date: Tuesday, 11 October, 2011, 6:36 PM
MATTERS REFERRED TO HEREIN BELOW STANDS UNCHANGED ON DATE. KINDLY LOOK INTO THE CASE WITH EARLIER DECISIONS OF CGM / KOLKATA NOT BEING ADHERED TO  CAO / BSNL / ALIPORE. - SR.CITIZEN, PARALYZED DISABLED, CAN'T MOVE OUT SIDE FOR ANY PURPOSE IS IN EXTREME FINANCIAL TROUBLE. COMPUTER INTERNET IS THE ONLY LIFE LINE TO THIS AGED DISABLED- CHINMAY KAR 11-10-2011
**********************************************************************

--- On Thu,
29/9/11, Chinmay Kar <chinmaykar@yahoo.co.in> wrote:


From: Chinmay Kar <
chinmaykar@yahoo.co.in>
Subject: Fw: Time & again a Sr.Citizen, Paralyzed Disabled, can't move puts in trouble by CAO/BSNL/Alipore
To: "CMD/BSNL" , "trai"
Cc: "E.A SJE" , cgm_kolkata@bsnl.co.in, "HR-Yahoo" <
humanrightsactivist@yahoogroups.com>
Date:
Thursday, 29 September, 2011, 12:15 PM
In continuation.....
 CMD BSNL
30/09/2011  

 SOME EXAMPLES OF DIFFERENTIAL TREATMENT, TIME TO TIME HARRASMENT MADE TO A SR.CITIZEN, PARALYZED DISABLED WHO CANNOT MOVE OUT SIDE TO ATTEND ANY OFFICE TO CHASE HIS CASE.

1. Broad Band connection received on 04-07-2007. I opted for Type-1 Modem @ Rs.60/- per month. I was allotted Type-1 Modem but CAO / ALP started charging Rs. 90/- per month towards Type-II Modem. Matter was brought to the notice of CAO/ALP but no action taken / ignored. Case was brought to the knowledge of CGM/Kolkata & CMD.  CGM arranged refund of erroneous deduction subsequently which may be seen at Attachmeme.

2. Modem become defective and was out of order for three weeks. Although several requests made to CAO/ALP no action initiated till the matter referred to CGM & CMD. Adjustments made after a long time may be seen at Attachment.

3. Several non availability of internet line for long periods have been brought to the knowledge of CAO/ALP but no action initiated till the matter referred to CGM & CMD. Adjustments made after a long time may be seen at Attachment. 

4. Recently CAO/ALP has started charging erroneous late fee bills. While the same has been brought out to CAO , initially refused to accept on different peas but could not establish the claim and refunded through subsequent bill by adjustment which may be seen at attachment.

5. Now CAO/ALP came up with a new plea that I am required to pay a fixed charge of Rs.120/- towards rental for my telephone. Fixed Telephone charges to Broad Band connection holders has been with drawn from 01-04-2009 and accordingly my telephone bill has been prepared with the intervention by CGM which may be seen in details at Attachment. This is a deliberate case of harassment to a PWD.

6. CAO/ALP had to refund all the erroneous charges made by him under compelled circumstances but in spite of several request made till date the amount deducted towards S.T in each above said cases are yet to refunded. More over the details of adjustments made are yet to be furnished by CAO/ALP.

Incidentally it is to mention that CGM / Kolkata have considered my prayer as Sr.Citizen, Paralyzed Disabled (right side of body fully paralyzed) cannot move out side for whatsoever reasons but operate computer / internet with unusual left hand to communicate rest part of world specially in connection with Social Welfare works towards Old Aged Disabled / Disabled who cannot move out side for whatsoever reasons, have allowed a free modem for life time, various adjustments in monthly bills etc. but CAO / BSNL / Alipore rejected the decision taken by CGM and continue harassing a Sr.Citizen Paralyzed Disabled by making erroneous billing. This is in continuation to my earlier letters issued on the issue for your necessary actions. Since every thing has been done through e- mails, all relevant records are available in your office which may kindly be reconciled. Thanking you. 

Chinmay Kar. 30.09.2011
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

--- On Tue,
20/9/11, Chinmay Kar <chinmaykar@yahoo.co.in> wrote:


From: Chinmay Kar <
chinmaykar@yahoo.co.in>
Subject: Time & again a Sr.Citizen, Paralyzed Disabled, can't move puts in trouble by CAO/BSNL/Alipore
To: "CMD/BSNL"
Cc: "E.A SJE" , "Dr.S.K. Chakravarty"
Date:
Tuesday, 20 September, 2011, 10:59 AM

Disabler's Desk - I am a Retd.  Sr. Citizen (68yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
***************************************************************

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

To,
Chairman cum Mg.Director,  

Bharat Sanchar Nigam Limited
New Delhi.

Priyo Mahodaya, 
 Sub: A case of Sr.Citizen, Disabled unable to move- lying with BSNL
Ref: My e-mails dated 1) 17-11-2010, 2) 02-01-2011, 3) 02-02-2011, 4) 09-02-2011,
        5) 16-02-2011, 6) 26-02-2011, 7) 26-02-2011, 8) 17-03-11, 9) 04-04-2011,
        10) 11-04-2011, 11) 25-04-2011, 12) 25-04-2011, 13)  02-05-2011, (14) 11.05.2011,    
       & GM/BB’S mail  dated.  23-03-2011 , Reminder dated. 14.06.2011,  27.06.2011, 11.07.2011,
       25.07.2011, 08.08.2011

Kindly refer to my letters quoted above. It is to point out that each every time CAO / BSNL / ALIPORE  have put this Sr.Citizen, Paralyzed Disabled can’t move out side for whatsoever purpose, in trouble and rectify every items point out to the knowledge to higher administrative of BSNL.

You may kindly see from the bill statement placed at Attachment as well as from other correspondences made available at Attachment that in earlier occasion under instruction from your office CGM/Kolkata Telephones cleared up almost all the irregular, erroneous elements done by CAO / BSNL / Alipore and allowed some facilities to this Sr.Citizen, Disabled. Documents made available to you presently will speak for itself.

Bill amount to be paid as per fixed charges was also made by CGM’s office and this can be seen that an amount of fixed charges of Rs, 662/- was being paid as per department’s bill from 07.01.2010 up to 07.02.2011. All on a sudden CAO started deducting late bill charges most unnecessarily. When countered they had refunded and started billing an extra amount of Rs.120/ towards fixed telephone charges. Broad Band holders get free telephone with out fixed charges from 01-04-2009 but CAO REINTRODUCED CHARGING ME STATING THAT I OPTED FIXED CHARGES FROM 04-07-2007. When I had to opt that time separate rules were there. However the matter were taken into consideration by CGM and accordingly bills made excluding fixed telephone charges. To put this disabled in trouble time and again CAO creates trouble and had to refund the amount deducted erroneously but do not repay the ST deducted. Under the circumstance you are requested to do needful and refund the fixed charges for telephone and oblige. It is however needs be placed on record that CAO / BSNL / Alipore used to create troubles in differently each and every time intentionally to harass a Sr. Citizen, Paralyzed Disabled cannot move out side for any purpose although CGM have sympathy for me.

Thanking you.

Attachment 1) Bill statement. & ii) Part of earlier correspondences with CGM, CMD

Chinmay Kar 20th Septr '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in
chinmaykar@hotmail.com  
Visit respective Web site for more details:  
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 
 A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration} à  For all correspondences please use this address

*
 wwwwwwwwwwwwwwwwwwwwwwwwwwwww


CAO NOSE DOWN  2 

[ 5 ]

COPIES MADE FROM ORIGINAL MAILS – MAY BE VERIFIED FOR SELF SATISFACTION/CONFIRMATION

CGM  to  GM(CDN)  &  Me  on 25-04-2014


CGM CTD
To GM (CDN), BSNL CO. Me
Today at 12:35 PM
Sir

CAO/TR/Alipore has examined the case & intimated that the modem security deposit of Rs 500/- will be refunded by adjustment in next generation of bill as per norm .

With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

---- "GM (CDN) wrote:
>
> --
> GM (CDN)
> Room No 27, IR Hall,
> Eastern Court, Janpath,
> New Delhi-110001
>
> > Date: Tue, 22 Apr 2014 15:07:41 +0530
> > From: "cmdbsnl@bsnl.co.in" <cmdbsnl@bsnl.co.in>
> > To: <gmcdn@bsnl.co.in>, <agmpgbsnl@gmail.com>
> > Subject: Fw: Fwd: [2014]- "ONE TIME CHARGES for Rs....." without showing reasons or details at bill by BSNL / Kolkata.
> >
> > 
> >
> > 
> >
> > Dear Sir,
> >
> > 
> >
> >                    Please look into the matter and take appropriate action 
> >           
> >
> > With Kind Regards
> >
> >                                 
> >
> > CMD SECTT
> >
> > 
> >
> > 
> >
> > -------Original Message-------
> >
> > 
> >
> > From: ddgpg-dot
> >
> > Date: 22-04-2014 14:59:04
> >
> > To: cmdbsnl@bsnl.co.in
> >
> > Cc: chinmaykar@yahoo.co.in
> >
> > Subject: Fwd: [2014]- "ONE TIME CHARGES for Rs....." without showing reasons
> > or details at bill by BSNL / Kolkata.


OOOOOOOOOOOOOOOOOOOOOOOOOOOOO 

[ 4 ]


CGM / CTD to others (Not to me) on 05-04-2014

It is seen from CAO//TR/Alipore mail to CGM/CTD/Kolkata dated 22.03.2014 (placed at body of letter) and further dated 05.04.2014 “From: Pal Haripada <palharipada@gmail.com>
> To: CGM CTD <cgm_kolkata@bsnl.co.in>
>
> Sir,
>      The data available in CDR system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been  shifted on 03.12.13 and
Type WI modem provided on rental
> basis which  re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly , Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
>      Hence, as per action taken the modem security deposit Rs. 500/-
> charged  2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free  modem as stated
> by Mr. Kar , if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.  


OOOOOOOOOOOOOOOOOOOOOOOOOOOOO 

[3 ]

CGM / CTD  to  ME  on 02-04-2014
CGM CTD
To Me
2 Apr
Dear Sir,
It is for your kind information that following BSNL charges against Security Deposit  are for BB Customers :

1)    BB Plan security Deposit – It is equal to One Month BB Rental charge
2)    BB Modem Security Deposit – Rs 500/- ( Refundable ) is taken from the customer to whom BSNL provides modem on rental basis .

In your case , as per your letter attached to e-mail received from CMD BSNL dated         
02-04-2014 BSNL granted one free modem (Type-I) as a very special case  i.e. no rent will be taken from you for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated
07-01-2014 . CAO/TR/ALP has already clarified in his mail dated 20-03-2014 that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem , but not the Modem Security Deposit amount Hence , it is payable by you & will be refundable after surrender of the BB Plan.
Moreover , it is learnt from your bill details that Type-II Modem is working against T/F no 033-24026000 in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for settlement of the same .

--
With Regards


CGM Sectt.

Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in


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[ 2 ]

CGM / CTD  LETTER TO ME ON 03-04-2014

CGM CTD
To Me
3 Apr
Dear Sir

Pl refer to your attachment CGM CMD 2009(3).doc .

In SL No (a) 5 adjustments amounting Rs.1108/- was made - all are related to Modem Rent only.

Sl No (b)  charge of Rs. 500/- is related to BB Plan Security Deposit .

So no BB Modem Security Deposit was taken or adjusted .

Hence the bill dated
07-01-2014 seems to be correct  .

For further clarification  please contact CAO/TR/Alipore .

With Regards



CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

MMMMMMMMMMMMMMMMMMMMMMMMM

[ 1 ]

CGM / CTD  to  ME  on  24-03-2014
CGM CTD
To Me
24 Mar
Sir,
Kindly find the message from CAO/TR/ALP , mentioned below , regarding "One Time Charge ".
Thanking you .
--
With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

> Date: Sat, 22 Mar 2014 16:36:31 +0530
> Subject: Re: Fw: RRR - "ONE TIME CHARGES for Rs....." without showing reasons
or details by BSNL / Kolkata.
> From: Pal Haripada <palharipada@gmail.com>
> To: CGM CTD <cgm_kolkata@bsnl.co.in>
>
> Dear to all,
>
> Sir, The one time charge Rs. 500/- has been included  in bill dated
> 07.01.2014 against " Security Deposit for BB for Modem Type - WI"
> provided  on rental basis. It is very clearly stated in bill and
> charged as per order of BSNL. This amount is refundable after
> surrender of BB. - CAO(TR)/Alipore

>
>
> On 3/20/14, CGM CTD <cgm_kolkata@bsnl.co.in> wrote:
> > Sir,
> > Please do the need as early as possible .
> > --
> > With Regards
> >
> >
> > CGM Sectt.
> > Calcutta Telephones, BSNL
> > Telephone Bhawan, 2nd Floor
> > 34 BBD Bag, Kolkata-700001
> > E mail:cgm_kolkata@bsnl.co.in
> >
> >> Date: Wed, 19 Mar 2014 17:23:48 +0530
> >> From: "CMD BSNL" <cmdbsnl@bsnl.co.in>
> >> To: <cgm_kolkata@bsnl.co.in>, <ahanaorg@gmail.com>
> >> Cc: <diro@bsnl.co.in>
> >> Subject: Fw: RRR -  "ONE TIME CHARGES for Rs....." without showing
> >> reasons or details by BSNL / Kolkata.
> >>
> >> Dear Sir,
> >>
> >>
> >>
> >>          CMD has desired that the complaint may be resolved at the
> >> earliest
> >> and suitable reply be sent to the customer under intimation to this
> >> office.
> >>
> >>
> >>
> >> With Kind Regard
> >>
> >>
> >>
> >> CMD Sectt.

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